Refund policy

You may request a refund for items under the following conditions: 

• The item is damaged or defective upon arrival.

• The item received is significantly different from the product description on our website.

Example: If you ordered a black wallet and received a blue wallet, you are eligible for a refund. Similarly, if your product arrives damaged (e.g., a broken handle on a bag), you can request a refund.

The following items are not eligible for refunds:

• Clearance or final sale items.

• Items that are not in their original condition or have been used.

Example: If you purchased a heavily discounted product from our sale section, it cannot be returned. Additionally, if you’ve used a product for an extended period and it no longer looks new, it will not qualify for a refund. If you are past the 14-day return policy we will not accept items.

 3. How to Request a Refund

If you wish to request a refund, please follow these steps:

1. Contact Us: Email our support team at support@dasherdecor.com within 14 days of receiving your item. Be sure to include your order number and reason for requesting the refund.

2. Provide Evidence: If the product is damaged or defective, attach clear photos that show the issue.

3. Return Authorization: Once your refund request is approved, we will provide instructions on returning the item (if applicable).

Example: If you receive a damaged product, email our support team with photos showing the defect. Once they review it, we’ll send you instructions on returning the product.

 4. Refund Process

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If approved, refunds will be processed within 5–7 business days and credited to your original payment method.

 5. Store Credit Option

As an alternative to refunds, we also offer store credit equal to the purchase amount. Store credit can be used on future orders and does not expire. Choosing store credit also comes with an additional 10% bonus as a token of our appreciation for your understanding.

 6. Lost or Stolen Packages

If your tracking information shows that the package was delivered, please contact your local courier for assistance. We will provide tracking details but cannot refund lost or stolen packages.

Example: If your tracking number shows that your package was delivered but you did not receive it, we recommend contacting your courier for further details. In these cases, we'll be able to help with tracking, but unfortunately, we cannot offer a refund.

 7. Late or Missing Refunds

If you haven’t received your refund after the approval process, please take the following steps:

1. Check your bank account for any pending transactions.

2. Contact your credit card company or bank, as processing times may vary.

3. If you’ve completed the above actions and still have not received your refund, please contact us at support@dasherdecor.com for further assistance.

Example: If your refund has been approved but hasn’t appeared in your account within seven (7) business days, contact your bank to check for delays, then contact us.

8. Changes and Cancellations

If you need to cancel or change an order, please contact us WITHIN 24 HOURS OF placing your order.  After 24 hours, the order may already be in processing or shipping status, and cancellation/changes may not be possible. 

8a. Exchanges: If you received a defective or incorrect item and would prefer an exchange instead of a refund, we will send you a replacement upon receipt of the exchange (subject to availability).

Example: If your product arrives defective and you prefer a replacement over a refund, we will send the replacement item once the return is processed.

 9. Return Shipping Costs

• For Defective or Incorrect Items: We will cover the cost of return shipping.

• For Other Returns (e.g., Change of Mind): You are responsible for the return shipping costs.

Example: We would cover the return shipping cost if you received the incorrect size or a damaged item. However, if you change your mind about the product, you must pay for the return shipping.

10. Fraud Prevention and Order Verification

Fraud Prevention and Order Verification

At D'Asher Home Decor, we take the security of our transactions seriously to protect both our customers and our business. Please review our fraud prevention and verification policies below:

1. Right to Cancel Suspected Fraudulent Orders

   • We reserve the right to cancel any order we suspect to be fraudulent or in violation of our policies.
   • If an order is flagged for review, we may contact the customer for additional information.
   • Orders highly suspected of fraud will be canceled, and payment will be rejected and refunded to the original form of payment.

2. Verification Process

   • To ensure the legitimacy of flagged orders, we may request additional verification, such as:
     • Proof of identification (government-issued ID).
     • Confirmation of payment details to include the last four digits of the card used.
   • This process may result in delays in order processing and shipping times.

3. Order Delays Due to Verification

   • Orders requiring verification may take additional time to process.  We appreciate your patience as we work to ensure a secure shopping experience.

4. Fraud Detection Tools

   • Our system uses advanced tools to identify and prevent fraudulent transactions.
   • If your order is flagged but legitimate, please respond promptly to our verification requests to avoid delays.

5. Your Cooperation

   • Your cooperation in providing the requested details helps us maintain a secure and trusted shopping environment for all customers.