The Saville Seat

We strive to deliver your order promptly. Please review our shipping policy details below:

• Processing Times: Orders are processed within 1-3 business days, excluding weekends and holidays. Once shipped, you’ll receive an email with tracking information.
• Delivery Options:
• Shipping Costs: Calculated at checkout based on order weight, destination, and chosen shipping method. International orders may incur additional customs fees.
• Potential Delays: Please note that unforeseen circumstances, such as weather events or carrier delays, may impact delivery times.

For any questions, feel free to reach out to our support team at support@dasherdecor.com.

We strive for your satisfaction and are here to help if an issue arises. Here’s a summary of our refund policy:

• Eligibility: Refunds are provided for items that arrive damaged, defective, or significantly different from the description. Request a refund within 14 days by emailing support@dasherdecor.com with your order number and photos (if needed).
• Non-Refundable Items: Final sale items, used items, or returns requested after 14 days are not eligible for refunds.
• Store Credit Option: Choose store credit instead of a refund and receive an extra 10% bonus.
• Lost Packages: If marked as delivered, contact the courier. We can assist with tracking but cannot refund lost or stolen packages.
• Order Changes/Cancellations: Requests to cancel or change an order must be made within 24 hours.
• Return Shipping: We cover return shipping for defective or incorrect items; otherwise, return shipping costs are the customer's responsibility.

For further assistance, please reach out to us at support@dasherdecor.com.